The handbook is part of the United Nations Development Programme (UNDP), “Aid for Trade” project in Kosovo and is developed as part of the activity “Providing support in improving quality management levels in accordance with recognized international standards”. The aim of this activity is to assist the business community in obtaining relevant information on international quality standards. In addition, the project aims to support enterprises on improving export opportunities by providing guidelines on improving the quality management systems, and their business activities in accordance with recognized international standards ISO 9001 (Quality Management System), ISO 14001 (Environmental Management System) and HACCP (Hazard Analysis and Critical Control Points).