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Stakeholder Response Mechanism
Have a Concern About a UNDP Project in Zimbabwe?
We're here to listen. If you believe a UNDP project is having a negative social or environmental impact, you can voice your concerns through our project complaint process.
Who can submit a complaint? Anyone who may be affected by a UNDP project in Zimbabwe can submit a complaint. This includes individuals and communities potentially experiencing negative impacts. You can also have a representative submit a complaint on your behalf.
How to Submit a Complaint. To submit a complaint, you can email our project complaint office at stakeholder.zim@undp.org. Your email should include the following information:
- Your contact information
- Whether you would like to remain anonymous during the initial assessment (you cannot remain anonymous throughout the resolution process)
- The name and location of the UNDP project (if known)
- How you believe the project is negatively affecting you
- Any steps you have already taken to address the concern
- Whether you are interested in working with others to find a solution
- (If a third party is submitting the complaint) Proof that you have the community's backing
What are Eligible Complaints?
A complaint is eligible for our project complaint process if it meets the following criteria:
- It relates to a current or proposed UNDP project.
- It explains how the project has caused, or may cause, negative social, economic, or environmental impacts.
- It outlines what efforts have been made to resolve the issue beforehand, unless there are safety concerns about using existing mechanisms.
What is Not Eligible?
We cannot address the following:
- Complaints that are fraudulent or malicious.
- Complaints related to UNDP procurement or employment.
- Complaints concerning projects that are not UNDP projects, projects where UNDP is not responsible for the specific issue, or projects where UNDP's involvement has ended.
- Duplicate complaints unless there is significant new information.
Contact Us
For more information or to submit a complaint, please email our project complaint office at stakeholder.zim@undp.org
