Within the project ‟E-services and digital infrastructure as response to COVID-19” implemented by the UNDP in cooperation with the Ministry of Public Administration (MPA) and in the aim of accelerating the digital transformation of public administration and efficient service delivery to citizens and businesses in Montenegro, a second consecutive satisfaction survey on the e-services delivered by public administration was conducted. These surveys followed the same methodology as the one conducted in November 2021, which enabled comparisons of the results.

These surveys aimed to identify attitudes and preferences of citizens and business community concerning the use of e-services and generate suggestions for improvement. In 2022, the MPA conducted a campaign to promote the use of electronic ID card in the process of digitalization and invested strong efforts to set up new e-services and implement initiatives and activities towards the creation of an environment that attracts digital nomads to Montenegro. 

The findings will serve as inputs for policy-makers, informing various action plans for better digital literacy, uptake of e-services and introduction of new e-services.

Contents of this Report are the sole responsibility of its authors and do not reflect the positions of the European Union (EU), UNDP or Ministry of Public Administration.