This edition marks the 15th anniversary of the Viet Nam Provincial Governance and Public Administration Performance Index (PAPI). The 2023 report features the voices of 19,536 respondents from across Viet Nam, who shared their experiences of local government performance in governance, public administration and public service delivery during the year through the PAPI survey conducted from August to November in 2023. The respondents represent a broad spectrum of Vietnamese citizens, aged 18 years and above, from various demographic backgrounds who were randomly selected from villages, communes, districts and sampled through a clustering approach using the probability proportion to size (PPS) method. 

PAPI measures eight dimensions: participation at local levels, transparency, vertical accountability, control of corruption, public administrative procedures, public service delivery, environmental governance and e-government. 

As with previous years’ PAPI reports, this 2023 edition is comprised of three chapters. Chapter 1 presents the overall national performance in 2023 in the areas of governance and public administration. Chapter 2 spotlights the survey findings of citizens’ perceptions and experiences with electronic governance (e-governance) in 2023, compared to 2021 and 2022. Chapter 3 provides detailed 2023 findings, including analysis at the dimensional, sub-dimensional and indicator levels, for provincial governments to review and reflect on what they promised at the start of the 2021-2026 government term.