The Grievance Redress Mechanism opens up the possibility for individuals and communities to submit complaints and feedback directly to UNDP when they believe that a project implemented by UNDP affects or may be having an adverse impact on them, their community or the environment.

An effective GRM is built on the principles of inclusiveness, transparency, and equity, and it serves to build trust and mutual respect between the citizens and the project.

The leaflet provides information about basic concepts and principles of the Grievance Redress Mechanism and the ways and channels to submit complaints and feedback.

This initiative is implemented under a joint project of the Ministry of Emergency Situations of the Republic of Uzbekistan, Uzhydromet, and UNDP "Enhancing Multi-Hazard Early Warning System to increase resilience of Uzbekistan communities to climate change-induced hazards".