Digital tools and platforms can empower people by providing widespread access to information and global connections. Where it is available, citizens are using technology to hold governments accountable, and governments, in turn, are using technology to be more transparent, accountable, and inclusive. The public and private sectors are also innovating solutions to pressing issues, including improved public service provision, the development of e-marketplaces, advancing fiscal transparency, and fighting fraud and abuse.

However, the same digital technologies can cause real risks to democracies and push those caught on the wrong side of the digital divide into deeper poverty. Unaccountable institutions can use digital technologies to pursue their interests. Fast-moving technologies often outpace legal safeguards and government oversight, putting people at risk of cyberattacks, data breaches, abuse, and worse.

UNDP’s work in this area supports the transition towards adaptive, effective, and open governance that places human development at the center of digital transformation. UNDP supports the preparation and harmonization of policy frameworks for digital governance and helps facilitate the adoption of mechanisms that ensure the highest possible digital standards, along with capacity building. Following the priorities outlined in each country’s national strategic framework, we provide recommendations for an easy transition to digital platforms, fully integrating human rights and gender equality principles. UNDP’s work on digital governance aims to improve institutional resilience, enhance trust in institutions and help develop people-centred and inclusive digital governance policies.

For more information on UNDP's work with digital governance, check out our featured resources: